Your order must be opened and inspected upon receipt. All claims of shortage and defect must be made within 7 days of receiving your order.
We understand that you may need to exchange costumes. To make an exchange please phone us for a return authorization number first, along with details of where to ship returns. Exchanges must be made within 30 days of delivery to our USA warehouse. You will be charged the cost of shipping any returns/exchanges. Returned items must be in their original packaging and unworn, along with any accessories included with the costume - otherwise refunds cannot be provided. Any unauthorized returns, or items without a returns authorization number will not be processed.
Parcels being returned from outside the UK must be clearly marked on the box as ‘Goods being returned to the UK’. Any customs charges incurred by IDS due to a parcel not being clearly marked will be passed on to the customer and deducted from the corresponding credit.
We do not accept returns, except where goods are faulty. All goods returned because of damage or defect must be unused and in their original packaging.
Cancellations will be considered within 3 weeks of the date the order was placed for items not yet shipped. Cancellations after 3 weeks will forfeit deposit.